TECHAIVVTechnology. Process. People.
Talk to Us
GCC team gathered around a laptop in a meeting room

Global Capability Centers

Build Your India GCC. Make It a Capability Engine.

We help global enterprises set up, scale and transform Global Capability Centers in India, from operating model, leadership hiring and phased ramp-up to AI, data and engineering capability that delivers far more than cost savings.

Talk to Us

Our view: Most GCCs are set up for cost and then struggle to own outcomes. We design the center for capability from day one: the right operating model, leaders, governance and engineering, so it earns a seat at the global table.

  • Set Up
  • Hire
  • Build
  • Scale

From the first leader to a full capability center.

GCC Now

What Is Changing for Global Capability Centers

India’s GCCs have moved from support centers to innovation hubs. Now the fight is for talent and for AI capability.

  • 2,117

    GCCs in India, employing around 2.36 million professionals

    The ecosystem is now bigger than most forecasts expected for 2030.

    Source: Nasscom–Zinnov, GCC Value Orbit, FY26

  • $98.4B

    India GCC market revenue

    GCCs are now a core part of how global enterprises deliver technology.

    Source: Nasscom–Zinnov, FY26

  • 18–25%

    attrition in AI and cloud roles in India GCCs

    The specialists you need most are the hardest to keep.

    Source: Zinnov, 2026

  • 83%

    of GCCs are investing in generative AI

    AI is becoming the GCC mandate, not a side project.

    Source: EY India GCC Pulse Survey, 2025

Strategic Priorities

The Problems GCC Leaders Bring to Us

Six recurring issues we hear from global CIOs, GCC heads and HR leaders. Each one maps to the capabilities further down this page.

Discuss Your Priorities

  1. Setting Up the Center Right

    Location strategy, entity, operating model and governance all have to land at once.

    Where we startGCC Advisory & Setup

  2. Hiring Leaders and Specialists at Pace

    Site leaders, AI and data engineers are scarce, and every competitor is hiring them.

    Where we startTalent & Executive Search

  3. Attrition in Critical Roles

    AI, cloud and high-performer talent leaves within two years.

    Where we startEmployer Branding & Retention

  4. Stuck in a Cost-Center Model

    The center delivers tickets, not outcomes, and HQ still sees it as a back office.

    Where we startGCC Advisory & Setup · Governance & Reporting

  5. Building AI and Data Capability

    GenAI and agentic AI mandates arrive before the data, platforms and skills are ready.

    Where we startAI & Data

  6. Governance, Security and Compliance

    Data protection (DPDP, GDPR), ISO 27001 controls and audit-ready KPIs are expected from day one.

    Where we startCloud & Engineering · Governance & Reporting

Sub-Segments

Who We Work With

Each GCC model needs a different setup, team shape and pace. We shape delivery to each one.

  • Modern glass office building against a blue sky

    First center in India

    New GCC Setups

    From location strategy and operating model to first hires and go-live.

    Who we work with
    • Global CIO
    • CFO
    • HR Leader
  • Engineer reviewing work on a tablet with a colleague

    Focused, high-value centers

    Micro & Lean GCCs

    Small, specialist centers for AI, product or engineering, built fast.

    Who we work with
    • CTO
    • Head of Engineering
    • COO
  • Colleagues working through documents together at their desks

    Growing from hundreds to thousands

    Scaling GCCs

    Add capabilities, locations and leaders without losing quality.

    Who we work with
    • GCC Head
    • Site Leader
    • Talent Head
  • Professional working on a laptop at a boardroom table

    From cost center to capability hub

    Transforming GCCs

    Move to outcome ownership with AI, data and product capability.

    Who we work with
    • GCC Head
    • Global CIO
    • Transformation Lead

Value Chain & Use Cases

Where We Help Across the GCC Lifecycle

Use cases we deliver at each stage, tagged by the capability behind them.

  1. Stage 01

    Strategy

    • Location strategy across Bengaluru, Hyderabad, Pune, NCR, Chennai and tier-2 citiesAdvisory
    • GCC business case and operating modelAdvisory
  2. Stage 02

    Setup

    • Build-Operate-Transfer (BOT) deliveryDelivery
    • Infrastructure, security and ISO 27001-aligned controlsCloud
  3. Stage 03

    Hiring

    • Site leadership and executive searchTalent
    • AI, data and engineering hiring at scaleTalent
  4. Stage 04

    Ramp-Up

    • Knowledge transfer and transition from vendorsDelivery
    • Employer branding to attract and keep talentTalent
  5. Stage 05

    Capability

    • AI and data Centers of ExcellenceAI
    • Platform, cloud and DevOps engineeringEngineering
  6. Stage 06

    Run & Scale

    • KPI dashboards and governance reportingData
    • Retention, career paths and leadership pipelinesTalent

Sample Engagements

What Working With Us Could Look Like

One documented engagement and two typical projects based on the problems above.

Team on a video call with a remote colleague in a meeting roomDocumented engagement

Micro GCC

A Lean India Micro GCC for AI and Product Engineering

Situation
A global company needed an India center for AI operations, product engineering, DevOps and cloud-native delivery, without a large-scale setup.
What we did
Operating-model design, phased hiring, governance, infrastructure coordination and KPI reporting.
  • Leanfocused setup
  • Phasedscalable engineering capability
  • Illustrative engagement

    New GCC

    Standing Up a 100-Person Engineering GCC

    Location and operating-model design, BOT delivery, leadership search, then wave-based hiring and knowledge transfer.

    • First 25 hiresin 90 days (target)
    • 6–9 monthsto full ramp
    Contact Us
  • Illustrative engagement

    Transforming GCC

    From Support Center to AI Center of Excellence

    An AI CoE operating model, a data platform, AI governance, specialist hiring and the first production use cases.

    • First AI use caselive (target)
    • 12–16 wksto launch
    Contact Us

Capabilities

Capabilities Mapped to Your Priorities

See which of our practices answers each priority, so you know where to start.

  • GCC Advisory & Setup

    Strategy, operating model, BOT

    Answers
    • P01 Setting Up the Center Right
    • P04 Stuck in a Cost-Center Model
    • P06 Governance, Security and Compliance

  • Talent & Executive Search

    Leaders, specialists, volume hiring

    Answers
    • P02 Hiring Leaders and Specialists at Pace
    • P01 Setting Up the Center Right
    • P03 Attrition in Critical Roles
    • P05 Building AI and Data Capability

  • Employer Branding & Retention

    EVP, careers, engagement

    Answers
    • P03 Attrition in Critical Roles
    • P02 Hiring Leaders and Specialists at Pace

  • AI & Data

    CoEs, platforms, GenAI, agents

    Answers
    • P05 Building AI and Data Capability
    • P04 Stuck in a Cost-Center Model

  • Cloud & Engineering

    Platforms, DevOps, security

    Answers
    • P06 Governance, Security and Compliance
    • P01 Setting Up the Center Right
    • P04 Stuck in a Cost-Center Model
    • P05 Building AI and Data Capability

  • Governance & Reporting

    KPIs, controls, compliance

    Answers
    • P04 Stuck in a Cost-Center Model
    • P06 Governance, Security and Compliance
    • P01 Setting Up the Center Right

How We Work

Five Steps From Idea to a Thriving GCC

Discuss Your GCC Plans

  1. Assess

    Understand goals, scope, budget and timeline, and agree what success means.

  2. Design

    Location, operating model, governance and the first roles, with a costed roadmap.

  3. Build & Hire

    Leadership first, then phased hiring, infrastructure and security controls.

  4. Transition

    Knowledge transfer, KPIs and governance reporting, with quality measured from day one.

  5. Scale

    Add capabilities and teams, transfer ownership to you, or let us keep running it.

FAQs

Questions GCC Leaders Ask Us

Still have a question?

Talk to someone who has set up and scaled GCCs in India.

Talk to Us
Do you offer a Build-Operate-Transfer (BOT) model?

Yes. We can build and run the center, then transfer people, processes and ownership to you on an agreed timeline.

How fast can a GCC go live?

It depends on size and scope. Lean centers can start with leadership and first hires in weeks, with phased ramp-up after.

How do you hire leaders and scarce AI talent?

Through executive search, a specialist talent network and employer branding that positions your center as a place to build a career.

How do you handle security and data protection?

We design ISO 27001-aligned controls, access management and data protection aligned to DPDP and GDPR from day one.

Can you help an existing GCC move beyond cost savings?

Yes. We help build AI, data and product capability, and the operating model and KPIs that let the center own outcomes.

Let’s Build Together

Build a GCC That Leads, Not Just Delivers.

From the first leader to a full capability center, we bring strategy, talent, engineering and AI together.

Talk to Us
  • GCC Setup
  • Leadership Hiring
  • AI & Data
  • Governance